Last Updated: 01 July 2026
This Service Level Agreement (“SLA”) outlines the level of service, support, response times, and responsibilities provided by WebNexovate to our clients. This Agreement forms part of our Terms of Service and applies to all digital services unless otherwise agreed in writing.
The purpose of this Service Level Agreement is to define the standards of service that clients can expect from WebNexovate, including response times, support availability, and service commitments.
Our goal is to deliver reliable, transparent, and professional digital solutions while maintaining clear communication throughout every project.
This SLA applies to the following services provided by WebNexovate:
Our standard business hours are:
Sunday – Thursday
09:00 AM – 06:00 PM (Bangladesh Standard Time, GMT+6)
Support requests submitted outside business hours, on Fridays, Saturdays, or public holidays will be addressed on the next business day unless they involve a critical service issue.
We aim to respond to support requests within the following timeframes:
| Priority Level | Initial Response Time |
|---|---|
| Critical Issue | Within 2 Business Hours |
| High Priority | Within 4 Business Hours |
| Medium Priority | Within 1 Business Day |
| General Inquiry | Within 1–2 Business Days |
Response times represent our initial acknowledgement and assessment of your request. Resolution times may vary depending on the complexity of the issue.
Critical Priority
Critical issues may include:
High Priority
Examples include:
Medium Priority
Examples include:
General Requests
Examples include:
To help us provide efficient service, clients agree to:
Delays in providing required information may affect project timelines.
Clients may contact WebNexovate through:
All communication should be conducted through official channels to ensure accurate project tracking.
Throughout the project, WebNexovate will provide reasonable progress updates at key milestones or as agreed with the client.
Clients are encouraged to communicate questions or feedback during the development process to ensure successful project delivery.
Unless specifically included in the project agreement or maintenance plan, the following are not covered under standard support:
Such requests may require a separate quotation or project agreement.
Some projects rely on third-party services, including hosting providers, payment gateways, plugins, APIs, or external platforms.
WebNexovate is not responsible for outages, delays, pricing changes, or service interruptions caused by third-party providers.
From time to time, maintenance may be performed to improve security, stability, or performance.
Where practical, clients will be notified in advance if maintenance is expected to affect website availability.
WebNexovate shall not be held responsible for delays or interruptions caused by circumstances beyond our reasonable control, including but not limited to:
We continuously evaluate and improve our services to maintain high standards of quality, reliability, and client satisfaction.
Feedback from clients is always welcome and helps us enhance our service delivery.
WebNexovate reserves the right to modify this Service Level Agreement at any time.
Updated versions will be published on this page with a revised “Last Updated” date.
Continued use of our services after changes have been published constitutes acceptance of the updated Agreement.
If you have any questions regarding this Service Level Agreement, please contact us:
WebNexovate
📧 Email: webnexovate@gmail.com
📞 Phone: +880 1330809055
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